Duration

5 LU (à 45 min.)

Method

Face to Face

Aim of Module 3

Module 3 aims to encourage Career Practitioners to engage in a deeper exploration of the key features of the CareerBot Chatbot and how it can be practically and effectively employed in Career Counselling. Module 3 is designed to focus on a practical approach to learning by employing User Personas and Role-Play exercises as learning tools to facilitate the testing of the features of the Bot. Using personas to represent expected clients, and narratives mimicking the stories of those clients, practitioners can further develop their skills by relating the examples given to their day-to-day working life. One way in which to do this is through role-playing exercises. Role-playing exercises involve acting out a scenario as a job-seeker or practitioner, with the purpose being to “allow oneself to understand one’s place and role in the world of professions, as well as contribute to the prevention of socio-psychological barriers and to overcome external and internal obstacles to professional and life goals”. This module should be active, and the practitioner should aim to test the Bot and its functions. Using this methodology, practitioners should be able to identify how the tool can be used efficiently by jobseekers to gather relevant, customisable information on the Labour Market and how to apply for jobs. The training module will focus on the how the features of the Bot can be used during the key stages of the guidance process namely, before, during and after counselling. It is important to note that all features of the Bot can be used by jobseekers at any stages of their job search and the structure of this module aims to reflect examples of the real-world uses of the Bot.

Learning Units

Career Guidance Practitioners are to understand the key features of the CareerBot Chatbot through practical exploration and how to explore the potentiality of an AI-based tool in Career Guidance Settings. Practitioners will be able to identify how example User personas and role play exercises can be used strategically to explore the usability of the bot for clients. Using this methodology, practitioners will be able to identify how the tool can be used efficiently by jobseekers to gather relevant, customisable information on the Labour Market and apply for jobs.

Learning Unit 1: The practical application of User Personas as learning tools in a CareerBot Methodology: Advantages to help familiarise practioners with the tool

  • The background of and concept behind the purpose of User Personas in technology development.
  • Why employ User Personas as learning tools in a CareerBot Methodology: Introduction to the key characters of the training Samira, Freda, and Pedro.
  • Action exercise on how to gather relevant information from a persona and interpret the needs of created personas, including a checklist.
Learning outcomes of the module
  • To understand the practical application of User Personas in a CareerBot Methodology and and how they can be employed as learning tools.
  • Familiarisation the bot through User personas and to understand how to use the bot based on client persona and how to effectively use features of the bot.

Learning Unit 2: Chatbots in Career Guidance and Introduction to the CareerBot Tool

  • The role of Chatbots in Career Guidance.
  • Introduction to design of the CareerBot Tool and its features.
  • Checklist on the key learning outcomes
Learning outcomes of the module
  • To understand the role of Chatbots in Career Guidance and to navigate the bot to best support clients.

Learning Unit 3: Introducing the CareerBot tool to beneficiaries and using a CareerBot methodology before Counselling

  • Important things to consider before introducing the CareerBot tool to beneficiaries.
  • Action Exercise with the first Persona, ‘Samira, wanting to work and support her family’ and familiarisation with the ‘Job finder’ and ‘Info on Jobs and Skills’ features of the bot.
  • Considering how the Bot can be utilised by beneficiaries before the guidance counselling session.
Learning outcomes of the module
  • Familiarisation of the Job finder and info on jobs and skills features of the bot through user personas and action exercises.
  • Consideration for how best to introduce the CareerBot tool to Beneficiaries.

Learning Unit 4: Using a CareerBot Methodology during and after counselling

  • Action exercise using the second Persona, ‘Career Orientated, Feeling Old, Freda’ to consider the use of the Bot by their clients during guidance counselling.
  • The practical application and familiarisation of the ‘Demand for Jobs and Skills’ and ‘Application and CV’ features of CareerBot.
  • Action Exercise using the third persona ‘Pedro, Steady Self-esteem’ to become familiar with the ‘Interview’ feature of the bot and consider how the bot can be used by beneficiaries after the guidance counselling session.
Learning outcomes of the module
  • Familiarisation of the Interview, Application and CV and Demand for Jobs and Skills features of the Bot.
  • Considerations for how to effectively use the CareerBot tool both during and after counselling.

Learning Unit 5: Role-play exercises as learning tools in a CareerBot Methodology

  • Why employ Role-Play exercises as learning tools in a CareerBot Methodology.
  • How Role-Play exercises can be beneficial in both career guidance settings and in career guidance training.
Learning outcomes of the module
  • To understand the practical application of Role-Play exercises in a CareerBot Methodology and how they can be employed as learning tools.
  • Practical knowledge of the CareerBot tool and how it works in a guidance counselling setting.

Resources – Learning materials provided

Learning Unit 1: The practical application of User Personas as learning tools in a CareerBot Methodology: Advantages to help familiarise practitioners with the tool
View
  • M3-LU1-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU1-02 – Persona Cards, Samira, Freda, Pedro
  • M3-LU1-03 – CareerBot Tool
  • M3-LU1-03– Exercise: Using Persona Cards in Practice
  • M3-LU1-04 – Checklist: What I know on the subject of ‘The practical application of User Personas as learning tools in a CareerBot Methodology’.
Learning Unit 2: Chatbots in Career Guidance and Introduction to the CareerBot Tool
View
  • M3-LU2-01 – Working with CareerBot in Career Counselling (Presentation, PPT and word document)
  • M3-LU2-02 – Persona Cards
  • M3-LU2-03 – Introduction to CareerBot
  • M3-LU2-04 – Checklist: what I know on the subject of ‘’Chatbots in Career Guidance and Introduction to the CareerBot Tool’’.
Learning Unit 3: Introducing the CareerBot tool to Beneficiaries and using a CareerBot Methodology Before a Career Counselling Session
View
  • M3-LU3-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU3-02 – Persona Card ‘Samira, wanting to work and support her family’.
  • M3-LU3-03 – CareerBot Tool.
  • M3-LU3-04 – Qualifax (Suggested additional tool)
  • M3-LU3-05 – Exercise: ‘Samira, wanting to work and support her family’.
  • M3-LU3-06 – Checklist: What I know of the subject ‘Introducing the CareerBot tool to Beneficiaries and Using a CareerBot Methodology before a Career Counselling Session’.
Learning Unit 4: Using a CareerBot Methodology during and after career counselling
View
  • M3-LU4-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU4-02 – Persona Card ‘Career Orientated, Feeling old, Freda’, ‘Steady Self Esteem, Pedro’.
  • M3-LU4-03 – Exercise: ‘Career Orientated, Feeling old, Freda’ and ‘Steady Self Esteem, Pedro’.
  • M3-LU4-04 – Checklist: What I know on the subject of ‘Using CareerBot During and After a Career Counselling’.
Learning Unit 5: Role-play Exercises as Learning Tools in a CareerBot Methodology:
View
  • M3-LU5-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU5-02 – Role – Playing Pack
  • M3-LU5-03 – CareerBot Tool.
  • M3-LU5 -04 – Exercise: Role-Play Exercise
  • M3-LU5-05 – Checklist: What I know on the subject of ‘Role-play Exercises as Learning Tools in a CareerBot Methodology’.