M3: Working with the CareerBot in Career Counselling

Duration

5 LU (à 45 min.)

Method

Face to Face

Aim of Module 3

The CareerBot project seeks to focus on the role of Career Guidance, which has become more demanding, and must be adapted more rapidly and flexibly to the changing needs of the new world of work. The aim of Module 3 is to encourage Career Guidance Practitioners to engage in a deeper exploration of the key features of the CareerBot Chatbot and how it can be practically and effectively employed in Career Counselling. Training Module 3 is designed to focus on a practical approach to learning by showing practitioners example personas and using personas to test features of the Bot. This module should be active, and the practitioner should aim to test the Bot’s functions and offer feedback on the Bot’s usability. Using this methodology, practitioners will be able to identify how the tool can be used efficiently by jobseekers to gather relevant, customisable information on the Labour Market and how to apply for jobs.

Learning Units

Career Guidance Practitioners are to understand the key features of the CareerBot Chatbot through practical exploration and how to explore the potentiality of an AI-based tool in Career Guidance Settings. Practitioners will be able to identify how example User personas and role play exercises can be used strategically to explore the usability of the bot for clients. Using this methodology, practitioners will be able to identify how the tool can be used efficiently by jobseekers to gather relevant, customisable information on the Labour Market and apply for jobs.

Learning Unit 1 Learning Unit 2 Learning Unit 3 Learning Unit 4 Learning Unit 5

Learning Unit 1: The practical application of User Personas as learning tools in a CareerBot Methodology

  • The background of and concept behind the purpose of User Personas in technology development.
  • Why employ User Personas as learning tools in a CareerBot Methodology: Introduction to the key characters of the training Samira, Freda, and Pedro.
  • Action exercise on how to gather relevant information from a persona and interpret the needs of created personas, including a checklist.
Learning outcomes of the module
  • To understand the practical application of User Personas in a CareerBot Methodology and and how they can be employed as learning tools.
  • Familiarisation the bot through User personas and to understand how to use the bot based on client persona and how to effectively use features of the bot.

Learning Unit 2: Chatbots in Career Guidance and Introduction to the CareerBot Tool

  • The role of Chatbots in Career Guidance.
  • Introduction to design of the CareerBot Tool and its features.
  • Checklist on the key learning outcomes
Learning outcomes of the module
  • To understand the role of Chatbots in Career Guidance and to navigate the bot to best support clients.

Learning Unit 3: Introducing the CareerBot tool to beneficiaries and using a CareerBot methodology before Counselling

  • Important things to consider before introducing the CareerBot tool to beneficiaries.
  • Action Exercise with the first Persona, ‘Samira, wanting to work and support her family’ and familiarisation with the ‘Job finder’ and ‘Info on Jobs and Skills’ features of the bot.
  • Considering how the Bot can be utilised by beneficiaries before the guidance counselling session.
Learning outcomes of the module
  • Familiarisation of the Job finder and info on jobs and skills features of the bot through user personas and action exercises.
  • Consideration for how best to introduce the CareerBot tool to Beneficiaries.

Learning Unit 4: Using a CareerBot Methodology during and after counselling

  • Action exercise using the second Persona, ‘Career Orientated, Feeling Old, Freda’ to consider the use of the Bot by their clients during guidance counselling.
  • The practical application and familiarisation of the ‘Demand for Jobs and Skills’ and ‘Application and CV’ features of CareerBot.
  • Action Exercise using the third persona ‘Pedro, Steady Self-esteem’ to become familiar with the ‘Interview’ feature of the bot and consider how the bot can be used by beneficiaries after the guidance counselling session.
Learning outcomes of the module
  • Familiarisation of the Interview, Application and CV and Demand for Jobs and Skills features of the Bot.
  • Considerations for how to effectively use the CareerBot tool both during and after counselling.

Learning Unit 5: Role-play exercises as learning tools in a CareerBot Methodology

  • Why employ Role-Play exercises as learning tools in a CareerBot Methodology.
  • How Role-Play exercises can be beneficial in both career guidance settings and in career guidance training.
Learning outcomes of the module
  • To understand the practical application of Role-Play exercises in a CareerBot Methodology and how they can be employed as learning tools.
  • Practical knowledge of the CareerBot tool and how it works in a guidance counselling setting.

Resources – Learning materials provided

Learning Unit 1: The practical application of User Personas as learning tools in a CareerBot Methodology
View
  • M3-LU1-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU1-02 – Persona Cards, Samira, Freda, Pedro
  • M3-LU1-03 – CareerBot Tool
  • M3-LU1-03– Exercise: Using Persona Cards in Practice
  • M3-LU1-04 – Checklist: What I know on the subject of ‘The practical application of User Personas as learning tools in a CareerBot Methodology’.
Learning Unit 2: Chatbots in Career Guidance and Introduction to the CareerBot Tool
View
  • M3-LU2-01 – Working with CareerBot in Career Counselling (Presentation, PPT and word document)
  • M3-LU2-02 – Persona Cards
  • M3-LU2-03 – Introduction to CareerBot
  • M3-LU2-04 – Checklist: what I know on the subject of ‘’Chatbots in Career Guidance and Introduction to the CareerBot Tool’’.
Learning Unit 3: Introducing the CareerBot tool to Beneficiaries and using a CareerBot Methodology Before a Career Counselling Session
View
  • M3-LU3-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU3-02 – Persona Card ‘Samira, wanting to work and support her family’.
  • M3-LU3-03 – CareerBot Tool.
  • M3-LU3-04 – Qualifax (Suggested additional tool)
  • M3-LU3-05 – Exercise: ‘Samira, wanting to work and support her family’.
  • M3-LU3-06 – Checklist: What I know of the subject ‘Introducing the CareerBot tool to Beneficiaries and Using a CareerBot Methodology before a Career Counselling Session’.
Learning Unit 4: Using a CareerBot Methodology during and after career counselling
View
  • M3-LU4-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU4-02 – Persona Card ‘Career Orientated, Feeling old, Freda’, ‘Steady Self Esteem, Pedro’.
  • M3-LU4-03 – Exercise: ‘Career Orientated, Feeling old, Freda’ and ‘Steady Self Esteem, Pedro’.
  • M3-LU4-04 – Checklist: What I know on the subject of ‘Using CareerBot During and After a Career Counselling’.
Learning Unit 5: Role-play Exercises as Learning Tools in a CareerBot Methodology:
View
  • M3-LU5-01 – Working with CareerBot in Career Counselling (Presentation, PPT slides and word document)
  • M3-LU5-02 – Role – Playing Pack
  • M3-LU5-03 – CareerBot Tool.
  • M3-LU5 -04 – Exercise: Role-Play Exercise
  • M3-LU5-05 – Checklist: What I know on the subject of ‘Role-play Exercises as Learning Tools in a CareerBot Methodology’.